FAQs

A search box can be found at the top of every page of the site, which allows you to search for an item using the product code of an item or a keyword.

The product code of an item can be found on the website, in our emails or in our catalogues. The product code usually consists of two letters followed by three numbers (MT129 for example). To find an item type the product code into the search box and click go. A page showing all the details of your item should be displayed. If a page is displayed saying 'Sorry but we've been unable to find products matching your description' then please check that you have typed in the product code correctly. If you still cannot find your item you could try a keyword search instead or browse by category using the top menu. When searching for items using keywords use words which are likely to be in the name or description of the item.
The main categories are displayed across the top of the website. For example if you hover over Clothing, we will show you all the sub categories within this main category like Trousers or Coats. Within each sub category you can filter down even further. For example within Menswear >Trousers you may want to search for ‘Casual’ trousers’ only. You can browse around and click to view the product.

When browsing for goods you can refine your search even further by searching by colour or size for many items. These options can be found in the left hand navigation, to the left of the products that are displayed.
When you have selected a specific item that you are interested in, a page will be displayed showing all of the details for that item. If you decide you wish to order the item please select the correct colour (drop down box) and size (please note that all items have colour and size options). Clicking on the 'add to basket' button will add the product to your shopping basket. In your shopping basket you will be able to specify the quantity of the item required. If you wish to continue shopping, click on the 'continue shopping' link. If however you wish to buy the item click on 'go to checkout'.
a) Existing customers
Once you have arrived at the check out you will need to sign in. Existing customers can sign in using their email and password. An 'existing customer' is a customer who has used our online service before. If you are unable to remember your password, please click on the 'Click here to have you password emailed to you' link. Once you have signed in you will be given the option to change the card holder's address and delivery address. Once you are happy with this click on 'continue' to proceed to the payment section. In the payment section you will need to supply your debit/credit card details. Once you have entered these clicking on 'continue' will bring you to the place order page. If you are happy with everything clicking on 'continue' once more will result in your order being placed. A message will appear on screen thanking you for your order.

b) New Customers
Customers who are new to our online service will be asked to complete the new customer section on the sign-in page. In this section you will be asked for your email address and you will be given the option of creating your own password so that you can log in and track your order. You are then asked for your name and address. Following entering these clicking on 'continue' brings up a page for the card holder's address and delivery address. These are filled in automatically with your personal details, but can be changed if they are different. Once you are happy with this click on 'continue' to proceed to the payment section. In the payment section you will need to supply your debit/ credit card details. Once you have entered these clicking on 'continue' will bring you to the place order page. If you are happy with everything clicking on 'continue' once more will result in your order being placed. A message will appear on screen thanking you for your order.
At the end of your shopping experience the final page that is displayed will thank you for your order. Within 24 hours of placing your order you will also receive a confirmation email from us confirming you order.
If you select standard delivery our normal delivery time for items in stock is 3-5 days. Items delivered directly from the manufacturer may take a little longer. In exceptional circumstances please allow 28 days for delivery.

For an additional fee we offer an Express Delivery service for items in stock. This excludes weekends and Bank Holidays. Please note that items that are despatched directly from the manufacturer are not available for Express Delivery. If this applies you will not be given the option at checkout. Express Delivery orders should be placed by 3pm to ensure that goods are received the next day. Orders placed after 3pm will be received 2 days after placing the order.
Every time you sign in you will be able to review your delivery address and change this to a different one if required. You will also be given the option to chance your delivery address as you go about placing a new order.
Standard postage for the UK is £5.00. Express Delivery to UK Mainland is £6.99 per order.
We regret that orders cannot be place online for delivery outside the United Kingdom. We do deliver internationally however. For this service please contact our order line on 0044 871 5262626 or email us at enquiries@pegasusmenswear.co.uk to check if the items are available and what the delivery cost will be.
You can pay for your order with a valid debit or credit card or by PayPal.
If you've got your card in front of you, turn it over. You'll see a row of digits printed over the top of the signature strip. The final 3 digits represent your Card Security Code.
In the unlikely event that you do not receive you order within the delivery time stated please contact our enquiry team via email at enquiries@pegasusmenswear.co.uk or by phone on 03715 262626
Once an order has been confirmed online, to cancel or change your order you will need to call our enquiry team on 03715 265 265 who will be able to help if the order has not already been despatched. Items already despatched can be returned (unused) with 30 days of receipt for a refund or exchange.
To return your goods you will need to return your parcel via Collect+. The Collect+ prepaid label will be attached to your invoice. Collect+ has parcel drop points in 4500 local stores, open early until late and 7 days a week, so you can return your items at a time that suits you!

1)Complete the returns note included with your order and include it in your parcel.
2)Peel off the pre-paid label and stick it onto your parcel.
3)Simply take your parcel to any of the 4500 local stores offering collect plus services. You'll receive proof of postage and a code to track your return online. To find your nearest local store offering Collect+ please visit www.collectplus.co.uk/chums

Returns normally take 10 working days to process, and you can return any unwanted items within 30 days of receipt.
Your refund will be credited back to the card you used to place your order.
Replacements are usually processed within ten working days of receipt of the returns goods.
 
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